The Challenge
In-flight entertainment systems are often outdated, sluggish, and frustrating to use — a captive audience stuck with a poor experience for hours. Designing for this context means accounting for the physical constraints of the airplane seat, inconsistent connectivity, and a wildly diverse user base.
My Role
Contract co-project manager and designer at Thales, the global leader in aerospace technology. Responsible for user experience design and managing design deliverables across the engagement.